Политика возврата

Last updated: October 29, 2026

Returns & Refunds

At Gastronet, we are committed to providing high-quality products and exceptional customer service. Due to the nature of many of our food products, certain restrictions apply to returns and refunds.

Perishable Products

For food safety reasons, ordinary returns of perishable, refrigerated, frozen, or temperature-sensitive products cannot be accepted after shipment or delivery. If you believe a product arrived damaged, warm, defective, incorrect, or otherwise unsafe, please follow the claim procedure below.

Damaged, Warm, Defective, or Incorrect Orders

Contact us at toesrq@hotmail.com within 24 hours of the carrier’s recorded delivery time. Do not consume or discard a product that you believe may be unsafe.

Please provide:

• Your order number;
• A description of the issue;
• Clear photos or video showing the actual product and the reported condition before it is consumed or discarded;
• Clear photos of the shipping box, shipping label, insulation, and cooling materials;
• Photos showing the seals, lot numbers, and expiration dates;
• A photo showing the product temperature immediately after opening the package, if available.

Please retain the product and all original packaging until we complete our review. Do not return or dispose of any product unless instructed by us in writing. Unauthorized returns of perishable products cannot be accepted.

If the product or original packaging is discarded before we complete our review, or if the requested photographs and documentation are not provided, we may be unable to verify the claim. In that case, the claim may not qualify for a replacement, store credit, or refund.

Resolution of Claims

After reviewing the information and, when requested, inspecting the returned product, we may offer a replacement, store credit, or refund, as appropriate.

Shipping and Delivery Issues

Claims resulting from weather conditions, carrier disruptions, an incorrect or incomplete address, delivery refusal, missed delivery, package forwarding, failure to retrieve the package promptly, or failure to refrigerate the product immediately may not qualify for a replacement, store credit, or refund.

Questions or Concerns?

Customer satisfaction is important to us. If you experience an issue with your order, contact us as soon as possible at toesrq@hotmail.com.