Returns & Refunds

At Gastronet, we are committed to providing high-quality products and exceptional customer service. Due to the nature of many of our food products, certain restrictions apply to returns and refunds.

Perishable Products

For food safety reasons, we cannot accept returns of perishable, refrigerated, frozen, or temperature-sensitive products once they have been shipped or delivered.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery. To help us review your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging, and shipping label

We will promptly review the information and determine the appropriate resolution, which may include a replacement, store credit, or refund.

Shipping Delays

While we work with reliable shipping carriers, delivery delays caused by weather conditions, carrier disruptions, incorrect shipping information provided by the customer, or circumstances beyond our control may not qualify for a refund.

Refund Eligibility

Refunds, replacements, or store credits may be issued, at our discretion, for:

• Products damaged during transit
• Defective products
• Incorrect items shipped by Gastronet

Questions or Concerns?

Customer satisfaction is important to us. If you experience any issues with your order, please contact us as soon as possible, and we will do our best to assist you.